Patient-347
No Medical Care and None of His Prescription Medications for 8 days at Sunrise Hospital
Patient-347 went to Sunrise Hospital. Very bad experience. Severe pain. Catheter was plugged. They were very slow to provide medical care as the patient suffered. They took her driver's license and medical insurance card and never gave them back to the patient (a common complaint about personal items disappearing at Sunrise Hospital). Patient says she will NEVER go back to Sunrise Hospital.
Patient-347 went to Sunrise Hospital in severe pain due to her internal catheter being plugged.
I had a very bad experience with Sunrise Hospital.
I arrived at the Emergency Room in an ambulance because I was experiencing severe pain.
Never in my life have I suffered such pain as I did that night.
When I arrived at Sunrise Hospital, I knew what the problem was --- the catheter inside me was plugged up (clogged), and I could not urinate.
I advised the nurse of the problem, but she did NOTHING to help me.
My brother was with me, and after about an hour, my brother started to panic and asked me what he should do to help me.
I told him to find my nurse and tell her that I am in severe pain.
My nurse finally returned and asked me, "On a scale of 1 to 10, how bad is your pain?"
I told her the pain was at 20!!!
She gave me a shot of morphine which did NOTHING for my pain.
Finally, after about another hour, I was taken to a room and my catheter was removed. I was flushed out. Then a new catheter was inserted, and my pain was gone.
If they had attended to me sooner, they could have stopped by suffering.
When I was released, they did NOT return my driver's license or medical insurance card. To date, they have NOT been found.
Note to readers: Other patients have complained about personal items that gone missing at Sunrise Hospital, including wallets, purses, jewelry, cell phones, cash, ID cards, dentures, clothing, etc.
This bad experience has changed my mind about Sunrise Hospital.
I will NEVER knowingly to back to Sunrise Hospital!!!
When to Seek Emergency Care for a Blocked Catheter
If urine stops draining into your bag, check for simple issues first:
- Look for kinks or twists in the catheter tube or drainage bag tubing.
- Make sure the NHS drainage bag sits lower than your bladder.
- Check that your leg straps or clothing are not pinching or blocking the tube.
If that process does not fix the flow, go to your nearest emergency department or call for urgent medical help right away if you experience:
- Lower abdominal pain, pressure, or cramping.
- A strong, uncomfortable urge to pass urine.
- Urine leaking (bypassing) around the outside of the catheter tube.
- Fever, chills, or severe discomfort.
If the blockage is left untreated, retained urine can cause severe bladder distention, permanent kidney damage, or dangerous bloodstream infections.
Contact your local healthcare provider or emergency room immediately if you suspect a blockage.
Patient--347 went to Sunrise Hospital. Very bad experience. Severe pain. Catheter was plugged. They were very slow to provide medical care as the patient suffered. They took her driver's license and medical insurance card and never gave them back to the patient (a common complaint about personal items disappearing at Sunrise Hospital). Patient says she will NEVER go back to Sunrise Hospital.