Patient-405

Patient-405 went to Sunrise Hospital. Emergency Room is mismanaged and disorganized. Lack of security. No sense of safety. Patients are screaming and tearing out their IVs to they can leave. Several patients threatened to sign an AMA form, but a nurse came out and told them their names had been added to the Discharge List so they would NOT need an AMA form. The staff says this is an ongoing problem every night and that they had been "fixing it" for years. I am sorry for anyone who has to be part of this "fixing"  experience.

We eventually asked for an AMA form and were told the same thing --- that my family member's name was added to the Discharge List. We left Sunrise Hospital and took my family member to a better hospital where they received proper medical care.

Patient-405 went to Sunrise Hospital. Horrible experience, The Emergency Room is mismanaged and disorganized, with multiple patients choosing to leave every night. The staff says they have been trying to "fix" the problem for years.

Patient-405 says:

The mismanagement and lack of organization in the Emergency Room (ER) at Sunrise Hospital is beyond obvious!!

My loved one was having severe pain, and it was the first hospital in proximity.

I walked through the metal detectors with my loved one to enter the ER waiting room.

The first thing they do is put an IV in, and then you are left in the waiting room (with an IV in your arm) for several hours.

During the four hours, I noted that people were screaming and yelling at the staff, with several patients threatening to tear out their own IVs to leave the hospital due to the long wait time.

Several patients threated to sign an AMA form, but they sent out a nurse who stated their names were put on a Discharge List and took out their IVs so they would not have to sign an AMA form.

There was a lack of care and security if you are waiting in the ER waiting area --- only one security guard.

There is no sense of safety which was difficult to watch as the most vulnerable patients were being accosted by other patients.

I did my best as a hospital visitor to mediate the situation to ensure the safety of the elderly patients.

There was no obvious triage unless you come in an ambulance through the back.

After several hours, we asked to leave AMA and were provided with a nurse who stated that my loved one was put on the Discharge List.

I can tell you that I overhead staff saying this is an ongoing issue nightly and this was not just a bad night at the ER.

They discussed among themselves that they have been "fixing" this for years. Unfortunately, they are normalized by this experience.

If this is them "fixing" the issues, then I am sorry for everyone that has to be a part of the "fixing" experience.

I was lucky that I have transportation and drove to another/better hospital where my loved one was triaged, provided antibiotics and relief from pain and nausea within one hour.

I am so empathetic to anyone who is sick and unable to receive proper care.

My hope is that the management and leadership at this hospital takes the initiative to actually fix the issue in the ER.